Sereno
Say Hi to Kai
Kai is here to support your community with smart technology, seamless operations, and real relationships, all focused on maximizing happiness for our residents.
About us
Already a resident at this community?
Manage payments and view documents in the resident portal.
Meet your
Community Director
Adriana is your dedicated Community Director—here to support you and help create a happy resident experience.
Whether you have a quick question or need help with something bigger, Adriana is your go-to, backed by our Community Experience Team for timely communication and follow-through.
Office hours
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Sunday: Closed
Adriana Urbina
Community Director
Say Hi to Kai!
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Frequently Asked Questions
Resident Portal Link
Can I use bill pay from my bank to pay?
Yes, you would need your account number and payment mailing address (Sereno – P.O. Box 161267 Altamonte Springs, FL 32716‑1267) to set up your Bill Pay with your bank.
Can I set up automatic payment?
Yes, you can choose either Autodraft (no processing fee and allows checking/savings accounts only) or Recurring Payments (a processing fee applies and it allows payment by credit card or bank account).
Do I need approval for exterior modifications?
Yes, any changes to the exterior of your home require an application to be submitted for approval. Submit all ARC requests through the Vantaca resident portal by selecting Requests from the left-hand menu and choosing ARC Request. Complete the form, attach any required documents, and submit.
Please allow up to 30 days for review and approval.
Instructions: https://support.vantaca.com/hc/en-us/articles/22125817738139-Vantaca-Home-ARC-RequestsHOA vs CDD
A CDD (Community Development District) is a local government entity that finances, builds, and maintains major community infrastructure, with fees collected through your property tax bill. An HOA (Homeowners Association) is a private organization that enforces community rules and maintains neighborhood standards, funded by dues paid directly by homeowners. While the CDD handles large-scale infrastructure and long-term maintenance, the HOA manages day-to-day operations, community rules, and neighborhood aesthetics—many communities have both, each serving different roles.
Trash DaysTrash: Wednesday & Saturday | Recycle: Wednesday | Yard Waste: Saturday
Trash and Recycle Provider and Days
Hillsborough County Solid Waste – (813) 272-5680 | https://service.hillsboroughcounty.org/311/trash-recycling/#wc. Wednesday and Sunday are trash pick up days, Wednesday is recycling, and Saturday is Yard Waste.
Internet Provider
Internet and Cable is included in your quarterly HOA fee, powered by Spectrum: 833-697-7328
Water Provider
Hillsborough County Water
813-272-6680
https://www.hillsboroughcounty.org/residents/property-owners-and-renters/water-and-sewer
Electricity Provider
TECO (Tampa Electric Company)
Call: (813) 228-4111
Visit: https://www.tecoenergy.com/
When are the HOA assessments due?
On the 1st of each quarter (January, April, July, October). Payments can be made through the resident portal or via check to: Sereno HOA P.O. Box 161267 Altamonte Springs, FL 32716‑1267
How do I pay my CDD fees?
CDD fees are assessments collected through your annual property tax bill, and they help pay for long-term operations and maintenance infrastructure and bond repayment. You can find a copy of your tax bill by visiting the tax collector’s website: https://www.hillstaxfl.gov/.
Renter policies
No short term rentals are permitted, all leases must be a minimum of 6 months.
Pet policies
No more than 2 dogs and or cats per household.
Request an Estoppel
How do I view the HOA documents?
Request from Kai or download using the portal: https://home.hikai.com/login