Chapel Crossings
Say Hi to Kai
Kai is here to support your community with smart technology, seamless operations, and real relationships, all focused on maximizing happiness for our residents.
Meet your
Community Director
Angie Morris is your dedicated Community Director. She leads your community with the focus and ownership of a CEO, and she genuinely cares about the homeowners who make it a community.
Have a question, concern, or idea? Start with Angie. She’s here to help create a happy resident experience.
Kai Office Hours
Reach out to the Resident Experience Team
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Sunday: Closed
Kai AI: 24/7
Find your time, let’s connect.
Frequently Asked Questions
Resident Portal Link
To make payments, view documents and learn more about your community, login to: https://home.hikai.com/login
Can I use bill pay from my bank to pay?Yes, you would need your account number and payment mailing address:
Chapel Crossings POA
P.O. Box 161267
Altamonte Springs, FL 32716‑1267
to set up your Bill Pay with your bank.
Can I set up automatic payment?Yes, you can choose either Autodraft (no processing fee and allows checking/savings accounts only) or Recurring Payments (a processing fee applies and it allows payment by credit card or bank account).
Do I need approval for exterior modifications?Yes, any changes to the exterior of your home require an application to be submitted for approval. Submit all applications to the Design Review Committee (DRC) through the resident portal by selecting Requests from the left-hand menu and choosing ARC Request. Complete the form, attach any required documents, and submit.
Please allow up to 30 days for review and approval.
Instructions: https://support.vantaca.com/hc/en-us/articles/22125817738139-Vantaca-Home-ARC-Requests
When are the POA assessments due?Semi-annual assessments are due on January 1 and July 1. Payments can be made through the resident portal or via check to: Chapel Crossings POA P.O. Box 161267 Altamonte Springs, FL 32716‑1267
How do I pay my CDD fees?CDD fees are assessments collected through your annual property tax bill, and they help pay for long-term operations and maintenance infrastructure and bond repayment. You can find a copy of your tax bill by visiting the tax collector’s website: https://www.pascotaxes.com/
POA vs CDDA CDD (Community Development District) is a local government entity that finances, builds, and maintains major community infrastructure, with fees collected through your property tax bill. An POA (Property Owners Association) is a private organization that enforces community rules and maintains neighborhood standards, funded by dues paid directly by homeowners. While the CDD handles large-scale infrastructure and long-term maintenance, the POA manages day-to-day operations, community rules, and neighborhood aesthetics—many communities have both, each serving different roles.
Request an Estoppel
How do I view the POA documents?Request from Kai or download using the portal: https://home.hikai.com/login
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