a family riding in a golf cart along a tree-lined path

Sandal Key

Say Hi to Kai

Kai is here to support your community with smart technology, seamless operations, and real relationships, all focused on maximizing happiness for our residents.

About us

Already a resident at this community?

Manage payments and view documents in the resident portal.

Meet your
Community Director

Robert is your dedicated Community Director—here to support you and help create a happy resident experience.

Whether you have a quick question or need help with something bigger, Robert is your go-to, backed by our Community Experience Team for timely communication and follow-through.

Office hours

Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Sunday: Closed

Robert Stone

Community Director

Say Hi to Kai!

We’re here and excited to set the happiness bar high.

    Thanks for your message,

    we’re excited to get to know you!

    A member of our team will be in touch shortly.

    Connect with us
on your time, your way.

    We’re here.

    813.565.4663

    Support@HiKai.com

      Frequently Asked Questions


      • Resident Portal Link

        To make payments, view documents and learn more about your community, login to: https://home.hikai.com/login


      • Can I use bill pay from my bank to pay?

        Yes, you would need your account number and payment mailing address (Sandal Key HOA – P.O. Box 161267 Altamonte Springs, FL 32716‑1267) to set up your Bill Pay with your bank.


      • Can I set up automatic payment?

        Yes, you can choose either Autodraft (no processing fee and allows checking/savings accounts only) or Recurring Payments (a processing fee applies and it allows payment by credit card or bank account).


      • Do I need approval for exterior modifications?

        Yes, any changes to the exterior of your home require an application to be submitted for approval. Submit all ARC requests through the Vantaca resident portal by selecting Requests from the left-hand menu and choosing ARC Request. Complete the form, attach any required documents, and submit.
        Please allow up to 30 days for review and approval.
        Instructions: https://support.vantaca.com/hc/en-us/articles/22125817738139-Vantaca-Home-ARC-Requests


      • Trash Days


      • Trash and Recycle Provider and Days

        Republic Services


      • Internet Provider

        Ultrafi Internet only is included in your quarterly HOA fee, powered by Spectrum: 833-697-7328


      • Water Provider

        Hernando County Utilities


      • Electricity Provider

        Withlacoochee River Electric


      • When are the HOA assessments due?

        On the 1st of each quarter (January, April, July, October). Payments can be made through the resident portal or via check to: Sandal Key HOA P.O. Box 161267 Altamonte Springs, FL 32716‑1267


      • How do I pay my CDD fees?

        CDD fees are assessments collected through your annual property tax bill, and they help pay for long-term operations and maintenance infrastructure and bond repayment. You can find a copy of your tax bill by visiting the tax collector’s website: https://www.hernandocounty.us/home


      • Renter policies

        No short term rentals are permitted, all leases must be a minimum of 6 months.


      • Pet policies

        No more than 2 dogs and or cats per household.


      • Request an Estoppel

        Kai.CondoCerts.com


      • How do I view the HOA documents?

        Request from Kai or download using the portal: https://home.hikai.com/login