Villa Sorrento
Say Hi to Kai
Kai is here to support your community with smart technology, seamless operations, and real relationships, all focused on maximizing happiness for our residents.
About us
Already a resident at this community?
Manage payments and view documents in the resident portal.
Meet your
Community Director
Jennifer is your dedicated Community Director—here to support you and help create a happy resident experience.
Whether you have a quick question or need help with something bigger, Jennifer is your go-to, backed by our Community Experience Team for timely communication and follow-through.
Office hours
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Sunday: Closed
Jennifer Scarlercio
Community Director
Say Hi to Kai!
We’re here and excited to set the happiness bar high.
Thanks for your message,
we’re excited to get to know you!
A member of our team will be in touch shortly.
Frequently Asked Questions
Resident Portal Link
Can I use bill pay from my bank to pay?
Yes, you would need your account number and payment mailing address (Villa Sorrento HOA- P.O. Box 161267 Altamonte Springs, FL 32716‑1267) to set up your Bill Pay with your bank.
Can I set up automatic payment?
Yes, you can choose either Autodraft (no processing fee and allows checking/savings accounts only) or Recurring Payments (a processing fee applies and it allows payment by credit card or bank account).
Do I need approval for exterior modifications?
Yes, any changes to the exterior of your home require an application to be submitted for approval. Submit all ARC requests through the Vantaca resident portal by selecting Requests from the left-hand menu and choosing ARC Request. Complete the form, attach any required documents, and submit.
Please allow up to 30 days for review and approval.
Instructions: https://support.vantaca.com/hc/en-us/articles/22125817738139-Vantaca-Home-ARC-RequestsTrash Days
Trash Collection Days: Wednesday, Saturday
Recycle Collection Day: Saturday
Yard Waste Collection Day: Wednesday
Trash and Recycle Provider and Days
Polk county waste
Water Provider
Haines city
Electricity Provider
Duke Energy
When are the HOA assessments due?
On the 1st of each quarter (January, April, July, October). Payments can be made through the resident portal or via check to: Villa Sorrento HOA P.O. Box 161267 Altamonte Springs, FL 32716‑1267
Renter policies
Owners may not lease or rent out their dwelling during the first 24 months. The term should not be less than 6 months and not more than 2 leases for the year.
Pet policies
No more than 2 dogs and or cats per household.
Request an Estoppel
How do I view the HOA documents?
Request from Kai or download using the portal: https://home.hikai.com/login